The best way to reach Rick's is the old-fashioned way — pick up the phone. Someone will answer, take a few minutes to hear what's going on with your car, and make sure you're set up for a visit that's worth your time.
Call and you'll reach the shop directly — not a call center, not a receptionist. Tell us what your car is doing and we'll take it from there. Most appointments are available within a day or two.
1545 State St
New Haven, CT 06511
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Pick whichever is easiest. A phone call is always fastest — but however you reach us, you'll get a straight answer from the shop directly.
The fastest way to schedule, get a quick answer, or describe what your car is doing. We're available Monday through Friday, 8 AM to 5 PM.
(203) 909-6531 →Appointments are highly recommended so we can have a bay ready for you. Give us a call before you come. We're on State St in New Haven, easy to find.
1545 State St, New Haven →Read 88 verified customer reviews, see our hours, get directions, and leave a review of your own experience after your visit.
View Google Profile →Common questions about visiting Rick's Auto Center for the first time.
In order to best serve our clients, appointments are highly recommended. We try to book a full day's work for our technicians, so often times we are unable to accommodate walk-ins. Give us a call at (203) 909-6531 and we'll confirm availability and have a bay ready when you arrive.
It depends on the service. An oil change typically takes 30–45 minutes. A brake job or diagnostic might take a few hours. For larger repairs, we'll give you a realistic time estimate when we call with your written quote — and we'll call you if anything changes the timeline before we proceed.
Always — no exceptions. If diagnostic work is needed first, we'll let you know upfront. From there we give you a complete written estimate. You approve it before we pick up a single tool. If anything comes up mid-job that would change the scope or cost, we call you before we proceed. There are never any surprise charges at Rick's.
That's exactly what we're here for. Describe what you're noticing — sounds, lights, how the car behaves — and we'll ask the right questions. You don't need to know the diagnosis before you call. That's our job.
Yes — covered repairs are backed by a 2-year, 24,000-mile warranty on both parts and labor. If something we repaired fails within that window, we make it right. This is our standard on every job, every time.
Yes. For shorter services like oil changes or straightforward repairs, many customers wait at the shop. For longer jobs, we'll give you a realistic time estimate so you can plan accordingly. Give us a call and we'll let you know what to expect for your specific service.
Yes — there is free on-site parking at 1545 State St. You'll find us easily on State Street in New Haven. If you need specific directions from your area, just ask when you call and we'll point you right.
We serve drivers from across the greater New Haven area including Hamden, North Haven, East Haven, West Haven, and Branford. A significant number of our regular customers make the trip from Hamden and North Haven specifically. If you're within reasonable driving distance, give us a call — we'd love to earn your business.
We'll answer, hear what's going on with your car, and get you taken care of the right way — honest diagnosis, fair price, backed by our warranty.
📞 (203) 909-6531 Rick's Auto Center LLC · 1545 State St, New Haven, CT 06511